0191 286 0908

Delivery and Returns

DELIVERY POLICY

Next day delivery anywhere in mainland Great Britain and Northern Ireland provided orders are received by us before 17:00pm.

Please note that a few special products and some postcode areas require a slightly longer delivery time. 

DELIVERY CHARGES

For orders to the value of £40.00 (excluding VAT) and over, delivery is free of charge.

Orders under the value of £40.00 (excluding VAT) a delivery charge of £5.95 ex VAT will be applied to the order.

No delivery charges apply for BUSINESS ACCOUNT customers.

RETURNS POLICY

Please notify us within 5 days should you wish to return any item(s) we have supplied with the following information:

  • Delivery Note Number
  • Product Code
  • Reason For Returning
  • Any Special Returns Requests

BACKORDERS

Any item that is out of stock when ordered will be placed on backorder. We will endeavour to deliver the item(s) to you as soon as they are back in stock.

If the delivery date is unacceptable please contact us to cancel or order an alternative product.

SHORTAGES

All shortages must be reported immediately so stocks can be checked and the issue resolved.